Senior Production Support Engineer - Bengaluru

Production Support Engineer for critical trading systems, responsible for ensuring stable operations, diagnosing issues, and coordinating globally in a high‑pressure environment.

Company details
Velox is a fintech company enabling capital markets firms to build software faster through its vCore development platform. (veloxfintech.com)
Velox accelerates front‑office system development with reusable infrastructure components tailored for trading, data, and performance needs.
Website: https://www.veloxfintech.com/

Requirements
• Proven experience in production support on equities trading floors & handling 1‑delta asset classes (equities, ETFs, futures, spreads)
• Deep expertise in Linux command line and troubleshooting methodologies
• Strong proficiency in English (written & verbal)
• High attention to detail when working in critical production environments
• Ability to perform under pressure and make logical, timely decisions
• Capability to understand and analyze complex technology infrastructure
• Familiarity with scripting/debugging tools (e.g. bash, Python, Perl, or similar) to automate diagnostics and issue resolution

Responsibilities
• Provide 24×7 production support to mission-critical trading infrastructure
• Rapidly identify and resolve system issues to minimize disruption to production flows
• Work in rotational shifts covering multiple time zones
• Coordinate with global technology, operations, and development teams to drive root-cause fixes and preventive measures

Job Details
Job location: Bengaluru

Shift timings: Rotational shifts – 8:00 AM to 4:00 PM, 4:00 PM to 12:00 AM, 12:00 AM to 8:00 AM

Interview process
• Round 1: Analytical skills assessment
• Round 2: Technical interview on trading systems, architecture & production support

Important Note
ClanX is a recruitment partner, helping Velox hire for the Production Support Engineer role.