Production Support Engineer

Overview
Seeking a Production Support Engineer to ensure system stability, troubleshoot issues, optimize performance, and collaborate with teams.

Company Details
Aperta Ltd delivers high-quality software solutions with a collaborative work environment.

Requirements

• Bachelor's degree in Computer Science, IT, or related field

• 2 to 5 years in production support or similar role

• Experience with scripting (Shell, Python) and SQL

• Hands-on with application servers, databases, and cloud platforms (Windows Server, IIS, RabbitMQ, SQL Server, AWS, Azure)

• Familiarity with incident management tools (Jira, ServiceNow) and ITIL processes

• Strong troubleshooting and communication skills

• Ability to prioritize and work under pressure

• Preferred: DevOps, CI/CD, cybersecurity knowledge

• Must work from Coimbatore office

Responsibilities

• Monitor production systems and resolve incidents

• Perform root cause analysis and implement preventive measures

• Conduct system health checks and maintenance

• Support deployments and ensure minimal downtime

• Maintain documentation and prepare reports

• Work with development, testing, and infrastructure teams

• Provide end-user support and training

Job Details

• Location: Coimbatore (onsite)

• Type: Full-time

• Benefits: Competitive salary, professional development, collaborative culture

Interview Process

• HR Screening

• Technical Round 1

• Technical Round 2

• Final Interview (Negotiation)

Role of ClanX
ClanX is assisting Aperta Ltd in identifying and screening qualified candidates.