Backend Engineer (Python/NodeJS) - Technical Support - Bengaluru

Technical Support Engineer to provide first-line technical assistance for enterprise customers using Portkey's AI Gateway and observability tools, combining strong coding skills with a customer-first mindset.

Company details
Portkey AI is building the next-gen AI infrastructure stack to support enterprises scaling their GenAI applications in production.

Website: https://www.portkey.ai

Requirements

• Minimum 3 years of hands-on experience with NodeJS or Python or GoLang

• Excellent understanding of APIs, testing/debugging, and developer workflows

• Familiarity with AI/LLM ecosystem (agents, RAG, MCP) and modern infra (Kubernetes, cloud, observability)

• Strong communication skills with a knack for simplifying complex technical concepts

• Prior experience in customer-facing technical roles

Responsibilities

• Act as the first line of technical support for enterprise customers using Portkey's AI Gateway and observability stack

• Debug issues across APIs, SDKs, and integrations, working directly with engineering when needed

• Reproduce, test, and validate customer-reported problems

• Create clear technical documentation, guides, and troubleshooting playbooks

• Partner closely with customers, ensuring smooth onboarding, quick resolutions, and exceptional experience

Job Details
Job location: HSR Layout, Bangalore (Work from Office)

Interview process

• Intro call with founder

• Technical round

• Technical round

Important Note
ClanX is a recruitment partner, helping Portkey AI hire a Technical Support Engineer.